Refer an equine case
Equine referrals information
Useful information
Useful information
Our surgeons are happy to accept elective and emergency referrals of horses, ponies and donkeys from veterinary surgeons from all over the UK.
If you and your horse/pony/donkey is already registered with Chine House, you are welcome to call the office to arrange a hospital appointment.
If your horse/pony/donkey is not registered with Chine House as its normal veterinary practice, we will only be able to see them once they have been referred by a veterinary surgeon.
Once the decision to refer an animal has been taken, the referring veterinary surgeon should discuss the case with one of our clinicians.
An initial plan of investigation, together with an estimate of likely initial costs, can then be discussed.
Having received a request for a referral from a veterinary surgeon, one of our receptionists or vets will contact the owner directly to arrange a mutually convenient time and date for an appointment.
It is essential that if your horse is insured for veterinary fees, loss of use or mortality, that you advise your insurance company of the circumstances prior to admission of the horse.
Non-urgent referrals
Non-urgent referrals
For all non-urgent referrals, please complete our online form or call us on 01509 812445.
The form should be completed by the referring veterinary practice, and only if we have not already been notified of the referral by telephone.
Please note that referral applications that are submitted outside of normal hospital working hours may not receive an immediate response and will be dealt with the next working day, during normal opening hours.
Deposits and fees
Deposits and fees
A £500 deposit is required prior to or on the day of the appointment to cover insurance excess and stabling fees and will be re-reimbursed as required.
If the patient is not insured, an additional deposit of up to £1,500 may be requested and full account balance is to be settled on discharge.
Referring veterinary surgeons should ensure their client is aware of the deposit requirements.
Appointments
Appointments
Once a referral has been received, we will book an appointment directly with your client and you will receive a booking confirmation email.
Following treatment, you and your client will receive full discharge instructions and a veterinary report.
You can refer a case to us using the form on this page. Alternatively, you are welcome to contact the office on 01509 812445 or email [email protected].
Generally, for non-urgent appointments, we will contact the owners directly to arrange the appointment details.
We request that referring veterinarians provide us with a full case history for any case they are referring to, including the results of any diagnostic procedures they have already undertaken and any treatment or medication that the horse has received.
Requesting updates
Requesting updates
If at any stage you would like an update on a case in the hospital, or some advice about a case you are managing, please do call us or send an e-mail.
We will fax or e-mail you a copy of the discharge instructions on the day the horse is discharged, so that you know the patient has gone home and are up-to-date, should the client contact you before our final report arrives.
We are happy to support our referring vets with readily available advice on cases, even if they are not referred, and free verbal reporting of radiographs.